Privacy Policy

Last Updated: March 16, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Raj Collection ("the Company", "We", "Us", or "Our") is committed to protecting your personal data. By using our website and communication services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This includes:

Name (First and Last)
Phone Number (Used for WhatsApp/SMS communication)
Email Address

Usage Data & Wix Hosting

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications on secure servers behind a firewall.

We automatically collect:

IP Address, browser type, and device identifiers.
Pages visited and time spent on the site.

2. WhatsApp Business API & Messaging

To provide better customer service, we use the WhatsApp Business API. By providing your phone number and opting in through our website forms, you agree to the following:

Opt-In Consent: We only send messages to users who have explicitly opted-in to receive communications from Raj Collection.
Purpose of Messaging: We use WhatsApp to send order confirmations, shipping updates, customer support responses, and marketing offers (if requested).
Data Sharing with Meta: Your phone number and message content are processed through Meta (WhatsApp’s parent company) and our authorized Business Solution Providers (BSPs) to deliver the service.
Opt-Out (Stop): You can withdraw your consent at any time. To stop receiving WhatsApp messages, simply reply with the word "STOP" or "UNSUBSCRIBE".

3. How We Use Your Data

We use your information for the following:

To provide the Service: Including managing your account and processing orders.
To contact You: Via Email, Phone, or WhatsApp regarding updates or security notices.
For Marketing: To provide news and special offers (only if you have not opted out).

4. Data Retention

We retain your Personal Data only for as long as is necessary for the purposes set out in this policy.

Account Data: Retained for the duration of your relationship with us plus 24 months.
WhatsApp Logs: Messaging metadata is retained in accordance with Meta’s business policies and our internal security requirements.

5. Your Rights

You have the right to:

Access/Update: Review or change your personal info by logging into your account.
Delete: Request that we delete your phone number or email from our records.
Withdraw Consent: Stop all automated messaging at any time.

6. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: rladdha46@gmail.com
By visiting our website: https://www.rajcollection.org/
By Mail: Raj Collection, Main Road, Arni (MH) 445103